Refund policy

At JP Mobility Solutions Canada Inc., we want you to feel confident about every purchase. We offer a 30-day return policy from the date of delivery — whether the product didn't meet your expectations or you simply changed your mind.

Changed Your Mind or No Longer Need It

The item must be brand new, unused, and in its original packaging. Return shipping costs are the customer's responsibility.

To start: email support@jpmobilitysolutions.ca with your order number, reason for return, and photos of the product.

Wrong or Faulty Product Delivered

The item must be unused and in original packaging. Please include clear photos or videos showing the issue.

To start: email support@jpmobilitysolutions.ca with your order number, a description of the issue, and supporting images or video.

Key Reminders

1. The product must be unused, undamaged, and in its original packaging.

2. Unauthorized returns will not be accepted, and return shipping costs are non-refundable.

3. Approved returns must be dispatched within 5 days of approval to avoid rejection.

4. Refunds are processed within 7 business days of us receiving the returned item.

5. Returns are not accepted after 30 days from the delivery date.

What Qualifies as Faulty or Defective

Missing parts: the package arrived without essential setup components (assembly screws, wheels, or seat structure).

Shipping and transit damage: the product arrived with visible physical damage from transit.

Important: shipping damage must be reported within 24 hours of delivery. Please keep all original packaging, as freight carriers require packaging photos for insurance claims.

What's Not Covered

Normal wear and tear, including cosmetic scratches, natural tire wear, or fabric fading from regular use.

Misuse or accidental damage, including exceeding weight capacity, improper folding/storage, or impact damage.

Unauthorized modifications, including altered frames or unapproved third-party accessories.

Exchanges

To request an exchange, contact support@jpmobilitysolutions.ca with your order number. We respond within 24–48 hours.

Lost Packages

If you suspect your package is lost, contact us with your order number and tracking number so we can open a claim with the shipping carrier. This process takes up to 7 business days for formal confirmation.