Returns & Exchange

30-Day Easy Returns

At JP Mobility Solutions Inc., we want you to feel confident about every purchase. That’s why we offer a 30-day return policyβ€”to give you peace of mind with every purchase.Β 

Whether it didn’t meet your expectations or you simply changed your mind, you can send it back within 30 days of delivery. It’s our way of standing behind our products and putting your satisfaction first.

Return Request & How to Start a Return - We Act Quickly With Your Help!

Return
Reason 		If Changed Your Mind / No Longer Needed If a Wrong or Faulty Product Delivered
Return
Requirement

1. Brand new, unused, and in its original packaging.

2. You will be responsible for the return shipping fee.

1. Brand new, unused, and in its original packaging.

2. Kindly take photos or videos showcasing the issue with the product.
How to
Proceed

Email us at support@jpmobilitysolutions.ca with the following information:

1. Order number

2. Reason for return

3. Images of the product(s)

Email us at support@jpmobilitysolutions.ca with the following:

1. Order number

2. Detailed description of the issue

3. Images/videos that help us understand the problem

Key Reminders and Exceptions:

  1. Ensure the product is unused, undamaged, and in original packaging for returns.
  2. Unauthorized returns won’t be accepted, and return shipping costs are non-refundable.
  3. Dispatch the item within 5 days after approval to avoid return rejection.
  4. After receiving the return, we’ll process your refund within 7 business days.
  5. No returns accepted after 30 days from the delivery date.

Defect Coverage & Warranty Exclusions

A product is officially considered faulty or defective if it meets one of the following criteria upon arrival or during normal use within its designated warranty period:

❗

Missing Parts: The package arrived from the factory without essential setup components (e.g., assembly screws, wheels, or the seat structure).

❗

Shipping & Transit Damage: The product arrived with visible physical damage to the unit (dents, deep scratches, or crushed structural components) caused during transit.

⚠️ Critical Requirement: Shipping damage must be reported to our support desk within 24 hours of delivery. Please retain all original outer shipping boxes and packing materials, as freight carriers require packaging photos to process insurance claims.

❌ What is NOT Covered (Exclusions)

To maintain fairness and align with standard manufacturer warranties, the following scenarios are strictly excluded from defect coverage:

❌

Normal Wear & Tear: Superficial cosmetic scratches on the aluminum frame or paint from regular daily use, natural tire tread wear over time, or standard fabric fading.

❌

Misuse or Accidental Damage: Structural or mechanical damage caused by exceeding the maximum weight capacity of the device, improper folding or forced storage, or impact damage from hitting objects (such as curbs, doorframes, or vehicles).

❌

Unauthorized Modifications: Operational or safety issues caused by altering the frame, modifying structural components, or installing third-party accessories not explicitly approved by the manufacturer.

Product Exchange?

If you want to exchange a product, please Contact Us at your earliest convenience to inquire about possibilities and arrangements. Make sure to include your Order Number. We will respond within 24-48 Hrs

Package Loss

If you suspect your package is lost, please Contact Us with your Order Number and Tracking number so that our Customer Service Team can initiate a package loss claim. This will help recover your lost or missing package. The process will take 7 Business Days until formal confirmation is received from the shipping company.

The JP Mobility Solutions Effect!

  • Fast Delivery!

    We prioritize efficiency because your health cannot wait. Utilizing our strategic operations in Canada, we provide fast, reliable, and trackable shipping. From our door to yours, we ensure your essential mobility equipment arrives safely and exactly when you need it.

  • Responsive Support

    Mobility questions shouldn't sit in a queue. Our support team is on hand from 9:00 AM to 6:30 PM EST, ready to help with assembly, troubleshooting, or product guidance the moment you call or email. You'll reach a specialist who knows the equipment. Store visits are by appointment only.

  • Expert In-House Repairs

    We provide expert technical care that is built on trust. Unlike big-box retailers that outsource maintenance, JP Mobility Solutions offers professional, in-house repair services. Our technicians know our products intimately, ensuring all adjustments or maintenance are handled with precision.

  • Flexible Rental Options

    We understand that some needs are temporary. For those recovering from surgery or awaiting an insurance decision, we offer professional, short-term rental options. Our white-glove rental service includes local delivery and full technical orientation, ensuring you have the right support for every stage of your recovery. For local delivery, please contact us for more information.