Effective Date: August 01, 2026
Welcome to jpmobilitysolutions.ca. This website and its commercial distribution services are owned and operated by JP Mobility Solutions Canada Inc. throughout Canada.
By accessing our storefront, registering an account, or submitting a personal or corporate purchase order, you agree to be bound by these official Terms and Conditions. Please review these parameters carefully before completing a purchase.
1. Scope of Services & Account Governance
Our company distributes premium mobility aids, patient transfer units, and home care hardware across multiple Canadian commercial pipelines. This includes Direct-to-Consumer (D2C) retail sales, Business-to-Business (B2B) supply agreements, and formal institutional procurement channels (including hospitals, rehabilitation networks, and long-term care facilities).
1.1. Account Security: Users creating a personal or corporate account are entirely responsible for protecting their login credentials and ensuring all profile information remains accurate.
1.2. Contractual Precedence: Institutional supply agreements, government tenders, or corporate wholesale contracts executed separately with our corporate office shall maintain structural priority wherever any direct conflict with standard website terms arises.
2. Pricing Discrepancies, Inventory Status, and Order Cancellations
While we routinely verify all specifications, dimensions, weight capacities, and pricing fields across jpmobilitysolutions.ca, system data synchronization delays can occasionally occur.
2.1. Right of Order Cancellation: In alignment with established Canadian medical distribution standards, JP Mobility Solutions Canada Inc. reserves the explicit right to decline, cancel, or completely void any transaction *prior to the physical dispatch of inventory* if an error regarding pricing, stock availability, or hardware dimensions is identified.
2.2. Refund Protocols: If an order must be canceled due to an online pricing or system glitch, we will notify you immediately via email and issue a full 100% refund to your original payment method without any administrative deductions or penalties.
3. Logistical Fulfillments, Curbside Shipping, and Delivery Risk
To ensure smooth cargo transit across Canadian delivery corridors, the following shared responsibility provisions apply to all shipments:
3.1. Standard Freight Boundaries (Curbside Delivery): Unless a specialized white-glove delivery tier is contractually agreed upon in writing beforehand, all standard freight and parcel shipments are restricted to **standard curbside, threshold, or main loading dock delivery only**. Delivery couriers are not responsible for unboxing equipment, carrying items up stairwells, or transporting devices inside private residences or specific facility rooms.
3.2. Address Accuracy & Redirection Fees: The buyer is fully responsible for providing a valid, safe, and accurate physical shipping address at checkout. Our freight partners cannot deliver heavy bulk parcels or palletized units to P.O. Box addresses. If an order is returned or delayed because an inaccurate address was provided, or a facility rejects delivery during standard business hours, the customer will be responsible for all subsequent return freight fees and carrier redirection surcharges.
3.3. Risk Transition & Delivery Proof: Once an independent shipping courier (such as Canada Post, FedEx, or an LTL freight carrier) marks a shipment tracking status as "Delivered," or provides a digital signature or drop-off photograph, physical ownership and the risk of loss officially shift to the buyer. JP Mobility Solutions Canada Inc. is completely insulated from liability regarding porch piracy, subsequent product theft, or internal facility misplacement after carrier drop-off has occurred.
3.4. Lost-in-Transit Management: If an order is verified by tracking files as lost or missing *prior to an official delivery event*, our administration will handle the carrier claims investigation and dispatch a replacement item to your location at zero added cost.
4. Payments, Institutional Terms, and Overdue Balances
4.1. Currency & Pricing: All financial values presented across jpmobilitysolutions.ca are calculated and executed exclusively in Canadian Dollars (CAD).
4.2. Overdue Balances (B2B & Institutional Accounts): For corporate accounts, dealers, or care facilities operating on an approved credit invoicing system (such as Net 30 terms), any balance remaining unpaid past its designated due date shall be subject to a **finance charge of 1.5% per month** (18% per annum) calculated from the original invoicing date. We reserve the right to freeze subsequent inventory shipments or terminate account access if a facility's credit balance becomes delinquent.
4.3. Tax Calculations: Applicable federal (GST) and provincial sales taxes (HST/PST) are systematically calculated at checkout based on the final destination delivery province.
5. Intellectual Property Protection
5.1. Ownership of Content: All digital assets, product diagrams, custom sizing tools, high-resolution imagery, brand logos, code segments, and textual content displayed across jpmobilitysolutions.ca are the exclusive property of JP Mobility Solutions Canada Inc. or its authorized brand partners. The procurement of physical equipment does *not* grant any user, dealer, or third-party entity a license to copy, reproduce, or repurpose our digital media or trademarks for secondary commercial distribution without explicit written consent.
6. Safe Equipment Operation & Prohibitions
By procuring assistive equipment from our inventory, you agree that all mobility devices will be operated safely, routinely inspected, and utilized strictly within their stated technical parameters. You are prohibited from executing frame modifications, making structural alterations, operating equipment past designated load capacities, or utilizing devices in any manner that compromises patient or user safety.
7. Comprehensive Limitation of Corporate Liability
To the maximum extent permitted by applicable Canadian consumer protection legislation, JP Mobility Solutions Canada Inc. shall not be held liable for any indirect, incidental, special, or consequential injuries or property damage arising from the assembly, configuration, deployment, or temporary operational inability to use any product. Our absolute corporate financial liability regarding any verified order claim is strictly capped at the exact total dollar value paid by you for that specific transaction.
8. Adjustments to the Terms and Conditions
We reserve the right to modify, adjust, or replace any part of these Terms and Conditions at any time to remain aligned with carrier regulations, tax updates, or operational changes. Continued interaction with our store interface following adjustments establishes direct consent to those modifications.
9. Governing Law & Exclusive Jurisdiction
These Terms and Conditions, along with any subsequent commercial distribution or procurement agreements, shall be governed by, interpreted under, and litigated exclusively in accordance with the federal laws of Canada and the provincial laws of Ontario, within an Ontario court of competent jurisdiction.
10. Contact Our Operational Desk
For inquiries regarding corporate invoice terms, wholesale contract tiers, order cancellations, or to file a formal policy clarification request, please coordinate with our desk at:
support@jpmobilitysolutions.ca
